Complaint Form

Use the form below to make a formal complaint to us about our services or about the conduct of a student, parent, client or tutor.

Note: This form should not be used to report a safeguarding concern or to report an issue with this website.
If you have a concern about someone’s wellbeing, please use our Safeguarding Concern Reporting Form.
To report an issue with this website, including the TutorBird Student Portal, please use the general contact form on the Contact page and select ‘The TutorBird portal‘ or ‘Issue with this website‘ for the question ‘What are you contacting us about?‘.

Name

Client or Student ID (if applicable)

If you are a registered client or student, please provide your client ID or student ID.

Email address

Phone number (optional)

Your tutor’s name (if applicable)

If you are a registered client or student, please provide the name of your tutor.

Booking reference number (if applicable)

If your complaint relates to a booking you have made, please enter your booking reference number. This will have been provided to you in your booking confirmation email.

Invoice number (if applicable)

If your complaint relates to an invoice sent to you, please enter the invoice number listed on the invoice.

Are you making this complaint on behalf of someone else?
YesNo

Name of person you’re complaining on behalf of

How do you know this person?

Max. 100 characters

What is your complaint about?

Do you know the names of the people involved?
YesNoNot applicable

Please provide the names of the people involved.

Please add the full name of each person involved on a separate line.
Each person you name below will be informed about your complaint and be given an opportunity to respond to any allegations you make against them.

How do you know the names of these people?

Max. 100 characters

Please provide a brief description of your complaint.

Max. 100 characters

Details of your complaint
Please provide as much detail as possible, including:

An explanation of what happened, including what led up to the incident, the incident itself and what happened as a result of the incident if applicable
Where and when the incident took place
The contribution each individual you have named above made to the incident, if applicable
What you’d like us to do to resolve the issue

You will be invited to provide any supporting evidence you have to us separately by email after submitting your complaint.

Please check and confirm each of the statements below to complete your submission.

I consent to Become a Genius Tuition using any personal data I have provided in this form to investigate and respond to my complaint, and to inform any individuals I have named in the complaint about my complaint.
Your information will be processed in line with our Privacy Policy.

I understand that my complaint will be processed in line with our Complaints Policy.

I have read, understood and agree to the terms set out in the Legal Scheme for Complaints.

Anti-spam check

Tick the box ‘Verify you are human’ if requested.
If you see ‘Success!’, you don’t need to do anything.

Please check that all of the information you have entered above is correct before submitting.